Shipping policy
Last Updated: April 27, 2026
Shipping Overview
- Estimated Transit Time: 3-10 Business Days
- Order Processing Time: 1-2 Business Days
- Total Estimated Delivery: 4-12 Business Days
- Shipping Cost: Free on all orders
- Daily Order Cut-Off: 5:00 PM PST
- Shipping Days: Monday-Friday, excluding U.S. public holidays
Order Processing
Orders placed Monday through Friday are generally processed within 1 to 2 business days. Orders submitted after 5:00 PM PST begin processing on the next available business day.
Delivery Method and Estimated Timeframe
We ship via standard shipping with an estimated transit time of 3 to 10 business days. Delivery estimates may be affected by carrier delays, weather, public holidays, or high order volume.
Order Tracking
Once your order ships, you will receive an email with tracking details. Please allow up to 24 hours for tracking updates to appear.
Lost or Damaged Shipments
If your order arrives damaged, photograph the damage and contact us at support@malenalane.com as soon as possible.
Shipping Address Accuracy
Customers are responsible for providing a correct shipping address at checkout. We cannot guarantee address changes once an order has entered processing.
Order Cancellations
You may request cancellation within 2 hours of placing your order. After this window, the order is typically in processing and may not be cancellable.
Contact & Business Information
Store Name: Malena Lane
Company Name: JDR Ecom Fashion Group LLC
Company Address: 1501 S Greeley Hwy Suite C, Cheyenne, Wyoming, 82007, United States
Email: support@malenalane.com
Phone: +1 978 490 1605
Contact: Contact Us
Customer Support Hours: Monday to Sunday | 9:00 AM - 6:00 PM PST
We aim to respond to all inquiries within 24 hours.