Return & Refund Policy

Last Updated: April 27, 2026

At Malena Lane, we want you to be satisfied with your purchase. If something is not right, we are here to help.

Returns are accepted within 30 days of the delivery date.

Unworn and Unused: Items must show no signs of wear, washing, or use.
Original Condition: Tags should remain attached and items should be returned in original packaging where possible.
Non-Returnable Items: Certain products excluded for hygiene or safety reasons may be marked as non-returnable on product pages.

Submit a Request: Email support@malenalane.com with your order number and reason for return.
Receive Instructions: Our team will review your request and provide return instructions.
Ship the Item: Securely package the item and send it using a trackable method.

Exchanges may be available for a different size or color of the same item, subject to stock availability.

Defective or Incorrect Orders: Malena Lane will assist with return shipping if the item is damaged or incorrect.
Change-of-Mind Returns: Return shipping costs are the responsibility of the customer.
Refund Processing: Refunds are issued within 7 business days after we receive and inspect the return.
No Restocking Fees: We do not charge restocking fees on eligible returns.

Contact & Business Information

Store Name: Malena Lane

Company Name: JDR Ecom Fashion Group LLC

Company Address: 1501 S Greeley Hwy Suite C, Cheyenne, Wyoming, 82007, United States

Email: support@malenalane.com

Phone: +1 978 490 1605

Contact: Contact Us

Customer Support Hours: Monday to Sunday | 9:00 AM - 6:00 PM PST
We aim to respond to all inquiries within 24 hours.