Contact information
We are a small team and a real person reads every message.
support@malenalane.com — the fastest way to reach us for anything about an order, a size, a return, or a product question.
Customer Service Hours
Monday to Sunday | 12:00 PM – 8:00 PM EST
We aim to respond to all enquiries within 12 hours. Messages sent outside these hours are answered the following day.
Before You Write In
- Where is my order? Tracking is emailed as soon as the label is generated, and you can check any time at our tracking page. Allow 24 hours for the first carrier scan.
- What size am I? Every product page carries a size chart with real measurements for that specific style. If you are between sizes, email us and we will tell you honestly which way to go.
- I want to return something. You have 30 days from delivery — see our Refund Policy, then email us with your order number.
Business Address
JDR Ecom Fashion Group LLC
1501 S Greeley Hwy Suite C
Cheyenne, Wyoming, 82007
United States
This is our registered address, not a returns address — please email us before sending anything back so we can give you the right one.