Frequently Asked Questions

Orders and Shipping

How long does shipping take?

Orders are processed within 1 to 2 business days. Standard shipping typically takes 3 to 10 business days, for a total estimated delivery window of 4 to 12 business days. Shipping is free on all orders unless otherwise shown at checkout.

Will I get tracking?

Yes. Once your order ships, you will receive tracking details by email. Please allow up to 24 hours for tracking updates to appear.

Can I change or cancel my order?

You may request a cancellation or change within 2 hours of placing your order. After that, the order may already be processing.

Where do you ship?

At this time, Malena Lane is focused on customers in the United States.

Returns and Refunds

What is your return policy?

Eligible returns are accepted within 30 days of delivery. Items must be unworn, unwashed, unused, and returned with original tags and packaging where applicable.

How do I start a return?

Email support@malenalane.com with your order number and reason for return.

When will I receive my refund?

Approved refunds are processed to the original payment method within 7 business days after the return is received and inspected.

Products

Are colors accurate?

We do our best to display colors accurately, but slight variation may occur depending on your screen settings.

How should I choose a size?

Review the product page details before ordering. If you need help, contact support before placing your order.

Contact & Business Information

Store Name: Malena Lane

Company Name: JDR Ecom Fashion Group LLC

Company Address: 1501 S Greeley Hwy Suite C, Cheyenne, Wyoming, 82007, United States

Email: support@malenalane.com

Phone: +1 978 490 1605

Contact: Contact Us

Customer Support Hours: Monday to Sunday | 9:00 AM - 6:00 PM PST
We aim to respond to all inquiries within 24 hours.